FAQ
Welcome to our FAQ page! Here, we address common queries and concerns to provide you with the information you need. If you have questions about our products, shipping, returns, or anything else related to Afralia, you're in the right place.
Browse through our FAQs to find answers to your questions, or feel free to reach out to our friendly customer support team if you need further assistance. We're here to help make your Afralia experience seamless and enjoyable.
Thank you for choosing Afralia—we appreciate your curiosity and trust in our brand!
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Shipping Locations: We are pleased to offer worldwide shipping to our valued customers.
Shipping Methods:
- Free Shipping : Free
- Premium Shipping (safe & secure packaging): $39.99 USD
- Express Shipping : $250.00 USD
Shipping Times:
- Free Shipping : Orders typically arrive within 20 to 30 Working days.
- Express Shipping: Expedited orders usually arrive within 5 to 15 Working days.
- Premium Shipping : Orders typically arrive within 20 to 30 Working days with extra safe and secure packaging
Order Processing Time: Please allow 3 to 7 Working days for order processing before shipment. ( it will take 10 to 15 Working days in the timeframe from 20 January to 10 February )
Order Tracking: We provide tracking numbers for all orders. You will receive an email with tracking information once your order has been dispatched.
Shipping Providers: We partner with multiple reliable shipping companies including USPS, UPS, FedEx, DHL, and Evri to ensure efficient and timely delivery of your orders.
Additional Information:
- Customs duties or import taxes may apply to international orders. Customers are responsible for any applicable fees.
- Shipping times may vary depending on factors such as destination, customs processing, and carrier delays.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.