FAQ
Welcome to our FAQ page! Here, we address common queries and concerns to provide you with the information you need. If you have questions about our products, shipping, returns, or anything else related to Afralia, you're in the right place.
Browse through our FAQs to find answers to your questions, or feel free to reach out to our friendly customer support team if you need further assistance. We're here to help make your Afralia experience seamless and enjoyable.
Thank you for choosing Afralia—we appreciate your curiosity and trust in our brand!
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We work with multiple reliable shipping carriers, including USPS, UPS, FedEx, DHL, and Evri. You’ll be asked to select a delivery method during checkout.
Once your order has been fulfilled and shipped, we are unable to cancel it. Our products are sourced from multiple locations, including China, Mexico, France, the UK, Poland, and the United States, which is clearly mentioned in our shipping and product sourcing policies. If you wish to return the item after receiving it, you can initiate a return, but please note that shipping costs for the return will be your responsibility. Delivery fees are non-refundable as outlined in our policy.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.