Return Policy
At Afralia, we are committed to delivering high-quality products and a smooth customer experience. This policy outlines the conditions under which returns and refunds are accepted.
By placing an order on our website, you agree to the terms outlined below.
🕒 30-Day Return Window
You have 30 days from the date of delivery to request a return.
To initiate a return, you must contact us and receive Return Authorization before sending any item back.
✅ Return Eligibility Conditions
To qualify for a return, all of the following conditions must be met:
Condition of Items
• Items must be new, unused, and uninstalled
• No signs of wear, damage, scratches, stains, odors, or modifications
• Items that require assembly must be returned unassembled
Packaging
• Must include original packaging, inserts, accessories, and all components
• Incomplete returns may be refused.
❌ Non-Returnable Items
The following items are not eligible for return:
• Gift cards
• Bespoke or personalized products created specifically to customer-provided specifications, only when the non-returnable status is clearly disclosed and agreed before purchase
Standard catalog products—including fixed or selectable variants described as “custom-made” or “made-to-order”—and clearance products remain eligible for return when they meet this policy’s conditions.
Special project or trade orders placed under a separate written agreement are governed by the return terms disclosed and accepted in that agreement. This does not affect standard online-store purchases.
🔄 Exchanges
We do not offer direct exchanges.
If you wish to change an item:
• Please place a new order
• Initiate a return for the original item (if eligible)
📦 Return Shipping & Costs
Standard Returns (Non-defective items)
• Customers are responsible for all return shipping costs
• This includes international shipping, duties, taxes, and carrier fees
• Shipping charges paid at checkout are non-refundable, except where required by law or when the item is defective, damaged, or incorrect. We do not deduct an outbound shipping charge from orders that qualified for free shipping.
Damaged / Defective / Incorrect Items
If your item is:
• Damaged
• Defective
• Incorrect
We will provide a free return label after verification.
To qualify:
• Please report visible shipping damage within 48 hours when possible. However, return requests for damaged, defective, or incorrect items are accepted within 30 days of delivery.
• Provide 2–3 clear photos and, if requested, a short video
🚫 Refused / Undeliverable Shipments
If a package is:
• Refused
• Unclaimed
• Returned due to incorrect address
• Returned due to unpaid customs duties
The customer is responsible for the actual return shipping and customs charges incurred. These documented costs may be deducted from the refund. We do not charge a separate restocking fee.
🧾 Restocking Fee
We do not charge any restocking fee for eligible returns. Customers remain responsible for return shipping costs for non-defective returns.
🔍 Inspection & Refund Process
• Returns are inspected within 72 hours of arrival
• If approved, refunds are issued within 5 business days
• Please allow up to 10 business days for the refund to appear on your statement
Refunds will be issued to the original payment method.
🎨 Product Variations
• Slight color differences may occur due to screen settings
• Natural materials (stone, wood, etc.) may vary in tone, texture, and grain
These are not considered defects.
📏 Measurement Responsibility
Customers are responsible for verifying product dimensions before purchase.
Returns based on size preference may be accepted under the standard return conditions. Customers are responsible for the return shipping costs.
🚚 Shipping Time Disclaimer
Delivery timeframes are estimates only.
Delays may occur due to:
• Customs processing
• Carrier issues
• External logistics factors
These delays do not qualify as defects or grounds for free returns.
📩 How to Start a Return
To initiate a return:
- Contact us at support@afralia.com
- Provide your order number and reason for return
- Wait for Return Authorization and instructions
⚠️ Returns sent without authorization may be refused.
📍 Return Address
Important: Returns are handled through our designated international return facility, not our U.S. address. The correct return address will be provided upon approval. Please note that, depending on the fulfillment origin, return shipping may be international and customers are responsible for return shipping costs unless the item is defective or incorrect.
📞 Contact Information
Afralia LLC
163 Wave Ave
Pismo Beach, California 93449, United States
📧 support@afralia.com
📞 +1 (310) 703-0237