Refund policy
Overview
This Refund Policy explains when and how refunds are issued for purchases made through Afralia™.
For return eligibility, exclusions, return shipping costs, and procedures for damaged, defective, or incorrect items, please review our Return Policy.
Refund Eligibility
A refund may be issued when:
- A cancellation is approved before the order enters processing or production.
- An eligible return has been received, inspected, and approved under our Return Policy.
- A damaged, defective, or incorrect-item claim has been verified under our Return Policy.
Refunds are not issued for products or requests that do not meet the conditions of our Return Policy.
Cancellation Policy
Cancellation requests must be submitted within 24 hours of purchase. An order can be cancelled for a full refund only if it has not entered processing or production.
Once processing or production has begun, cancellation is no longer available. If the order has shipped, it must follow the Return Policy after delivery.
Refused or Undeliverable Shipments
Refusing a shipment is not considered an approved cancellation. The actual return shipping and customs charges incurred may be deducted from the refund. We do not charge a separate restocking fee.
Refund Process
Once a refund is approved:
- The refund will be issued to the original payment method within 5 business days.
- Your bank or card provider may take additional time to post the refund.
- Please allow up to 10 business days after issuance for the refund to appear on your statement.
Fees and Deductions
- We do not charge a restocking fee for eligible returns.
- Customers are responsible for return shipping costs for non-defective returns.
- Shipping charges paid at checkout are non-refundable, except where required by law or when an item is defective, damaged, or incorrect.
- We do not deduct an outbound shipping charge from orders that qualified for free shipping.
- Documented return shipping and customs charges caused by a refused or undeliverable shipment may be deducted from the refund.
Chargebacks and Payment Disputes
If a payment dispute or chargeback is opened, any separate refund process may be paused while the payment provider reviews the case. Afralia may submit relevant order, tracking, and communication records to the payment provider.
Contact
For refund-related questions, contact support@afralia.com.